Help
Returns & Refunds
Not the right fit? You have 15 days from delivery to start a return on any unworn item — no questions asked. Returns are processed through our Shopify-powered self-serve portal.
Start your return
Click below to open your account. Sign in with the email you used at checkout — Shopify will send you a one-time code. Then select your order and tap Request return on the items you'd like to send back. A prepaid return label will be issued automatically.
Open returns portal15-day return window
You have 15 calendar days from the date of delivery to initiate a return. Items must be unworn, unwashed, and have all original tags attached. Items that show signs of wear, washing, or damage are not eligible for a refund.
How to start a return
- Go to our returns portal and sign in with the email used at checkout.
- Select the order and items you wish to return.
- Print the prepaid return label provided.
- Pack the items securely and attach the label.
- Drop off at any post location accepted by the carrier.
What can be returned
Unworn, unwashed items with original tags attached, within 15 days of delivery. Final-sale items are not eligible.
Refund method
Once we receive and inspect your return, we will process your refund to the original payment method within 3–5 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days for the funds to appear in your account.
Exchanges
We do not offer direct exchanges. If you need a different size or colour, please return the original item for a refund and place a new order. This ensures the item you want is reserved while your return is in transit.
Store credit
If your original payment method is no longer active, we can issue store credit instead. Store credit does not expire and can be used on any future purchase.
Non-returnable items
Final-sale items, gift cards, and items marked as non-returnable at the time of purchase are not eligible for refunds. Items returned outside the 15-day window or without original tags may be refused or subject to a partial refund at our discretion.
Shipping costs
Original shipping charges are non-refundable unless the return is due to a defective or incorrect item sent by us. Return shipping is free for all eligible returns using our prepaid label. If you choose to ship with your own carrier, we cannot reimburse that cost.
Damaged or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us at hello@merinopeak.com within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including any shipping fees.
Need help?
If your portal doesn't recognise your email, or your order was placed as a guest, head to Contact and we will start the return manually.
Questions?
If you have any questions about your return or refund, reach out to us at hello@merinopeak.com. We typically reply within one business day.