Privacy Policy

We collect information you provide directly to us, such as your name, email address, shipping address, billing address, and payment details when you place an order. We also automatically collect certain information about your device and usage of our site, including your IP address, browser type, operating system, and pages you visit. This data is collected via cookies and similar technologies to help us understand how visitors interact with our website.

We use your personal information to process and fulfil your orders, communicate with you about your purchases, respond to your enquiries, and improve our website and products. With your consent, we may also send you promotional emails about new products, special offers, and other updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can set your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our site may not function properly if cookies are disabled.

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our website, processing payments, fulfilling orders, and delivering packages. These providers are contractually bound to keep your information confidential and use it only for the services they perform for us. We may also disclose your information if required by law or to protect our legal rights.

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All payment transactions are processed through secure, encrypted connections via our payment providers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. If you would like us to delete your personal data, please contact us and we will do so within a reasonable timeframe, except where we are required to retain it by law.

Under the Privacy Act 1988 (Cth), you have the right to access the personal information we hold about you, request corrections to inaccurate data, and lodge a complaint if you believe we have mishandled your information. To exercise these rights, please contact us using the details below.

Our website may contain links to third-party sites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of our website. The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at hello@merinopeak.com or through our Contact page.